Support
App name: Glimmlet
Operator: Taiyuan Hanhai Xinsi Technology Co., Ltd. (China)
Last updated: September 20, 2026
Welcome to Glimmlet. If you run into a problem, please check the FAQ below first. If it is still unresolved, contact
us through either channel below and we will reply within 1–2 business days.
Contact Us
- Email: 13146109325@163.com (preferred — please attach screenshots and a short description)
- Phone: +86 17603416076 (weekdays 9:00–18:00, GMT+8)
When reporting, please include: device model, OS version, roughly when the issue happened, and the steps
to reproduce — it helps us locate the problem quickly.
FAQ
Subscription: how do I restore, cancel, or get a refund?
- Restore purchases: after switching devices or reinstalling, tap "Restore Purchases" on the paywall while
signed in with the same Apple Account;
- Cancel subscription: manage or cancel in iOS "Settings → your Apple Account → Subscriptions"; the App
cannot cancel on your behalf;
- Refunds: subscriptions are processed by Apple — request a refund via
reportaproblem.apple.com;
- See also the Terms of Use and Privacy Policy.
My creature is missing / will my data sync across devices?
Creature data is stored on-device by default. To move a creature to a new device, use the "gene code"
gift / claim feature: generate a gene code on the old device and claim it on the new one. Its ID number and
transfer history travel with it, fully preserved in the Digital ID.
What are the feeding rules? Can creatures starve or regress?
No. The App has no hunger, regression, or death mechanics: at most 3 feedings per day, creatures only grow
slowly, and progress already earned is kept forever.
Is my photo safe when growing a creature from it?
Yes. Photos are processed on your device only: just once, reading non-biological traits such as color,
brightness and texture to derive a palette. Photos are never uploaded, and no face recognition or mapping is
performed.
How do I delete my account / data?
Use "Delete device account" on the Account & Privacy page in the App. After deletion, we will erase your
identity information per the Privacy Policy and take your published spores offline.