Welcome to PanoraTour. Below are common questions and our contact details to help you get the most out of VR panorama tours, the AI companion, and the community. If these don't resolve your issue, please email us using the address at the bottom of this page.
Q1: Panoramas won't load or keep spinning?
A: Make sure your device is online (Wi-Fi or cellular). Panoramas are served from Alibaba Cloud OSS, so slower loading on weak networks is expected. If it stalls, pull down to refresh or re-enter the spot.
Q2: How do I change the language?
A: The in-app language follows your device language (Simplified Chinese / Traditional Chinese / English / Japanese). To switch, change the device language in iOS "Settings → General → Language & Region", then restart the App.
Q3: AI companion answers are inaccurate or slow?
A: The AI companion is powered by a large model and its replies are for reference only. There is a daily usage limit and a few seconds' interval between requests. If you hit the queue, please retry shortly.
Q4: "Nearby Spots" shows nothing / can't navigate?
A: Nearby Spots requires Location permission. Enable it for this App in iOS "Settings → Privacy & Security → Location Services" (recommend "While Using the App"). Navigation uses the system Maps app, so please keep a maps app installed.
Q5: How do I delete my published content?
A: Go to "Profile → My Works / My Posts", swipe left or tap delete. Cloud files are removed together with the work.
Q6: How do I clear my data / delete my account?
A: Go to "Profile → Settings → Clear My Data" to remove all local and server-side content tied to your device identity. This action is irreversible, so please proceed with care.
Q7: Age gate says I'm under 18?
A: Because the App includes community UGC, its age rating is 17+. If you're blocked, verify your birth year is correct; to re-confirm, use "Profile → Re-confirm Age".
Support email: 13146109325@163.com
Terms of Use: PanoraTour Terms of Use (EULA)
Privacy matters: see Privacy Policy
We typically reply within 1–3 business days. To help us locate the issue faster, please include your device model, iOS version, and a screenshot of the problem.