PanoraTour Terms of Use (EULA)
Effective date: 2026-09-15 | Bundle ID: hanhai.hanhaiVR
Welcome to PanoraTour. These Terms of Use and End User License Agreement ("Agreement") are entered into between you and Taiyuan Hanhai Xinsi Technology Co., Ltd. ("we", "us", or "our"), and govern your access to and use of the PanoraTour mobile application and related services (collectively, the "Services"). Please read this Agreement carefully. By downloading, installing, or using the App, you agree to be bound by all terms and conditions herein.
1. Services
PanoraTour is an immersive cultural-travel VR content browsing and creation app offering 720° panoramic tours, 3D model viewing, place-name legends, an AI companion, nearby-spot recommendations, and a creator community. Certain advanced features (such as the AI Companion membership) are provided through auto-renewable subscriptions.
2. Account and Identity
- The App does not provide traditional account registration or login. On first launch, the system generates an anonymous device identifier (
ios_<UUID>) stored in the iOS Keychain, which is used to associate your content, favorites, and subscription entitlements.
- You are responsible for all activities conducted under your device identifier. Please keep your device secure.
- You may delete server-side data associated with your device identifier at any time via "Profile → Settings → Clear My Data".
3. User Conduct
You agree to comply with applicable laws and regulations and to respect public order and good morals. You shall not:
- Post or distribute pornographic, vulgar, violent, bloody, horrific, or otherwise objectionable content;
- Post spam, scams, gambling content, misleading external links, or false information;
- Engage in personal attacks, abuse, discrimination, hatred, harassment, or infringement of others' rights;
- Upload content that infringes any third-party intellectual property, portrait, or privacy rights;
- Use the Services for any illegal or unlawful purpose;
- Interfere with or disrupt the Services, or perform unauthorized data scraping or reverse engineering.
4. Zero-Tolerance Statement
We maintain a zero-tolerance policy toward objectionable content and abusive users. Any content that violates these guidelines will be removed immediately upon discovery or verified report, and the offending device's posting privileges will be permanently suspended. In serious cases, we reserve the right to report the matter to the relevant authorities.
5. Content Moderation
- All posts and comments are automatically screened for content safety before being saved to our servers.
- We provide tools such as reporting, blocking users, hiding individual posts, and deleting your own content.
- Upon receiving a report, we will manually review and handle it within 24 hours.
6. Age Restrictions
The App is rated 18+ on the App Store. You must be at least 18 years old to use community features such as posting, commenting, and reporting. If the system determines that you are under 18, you may only browse public content and will be unable to post, comment, or report.
7. Intellectual Property
- All intellectual property rights in the App's interface design, text, images, audio/video, 3D models, and software code belong to us or the relevant rights holders.
- You retain ownership of content you upload or post; you grant us a non-exclusive, royalty-free, sublicensable right to display, store, distribute, and moderate such content within the Services.
- You are solely responsible for ensuring that your uploaded content does not infringe any third-party rights.
8. Subscriptions and Auto-Renewal
PanoraTour offers the "AI Companion Membership" auto-renewable subscription, including monthly and yearly plans:
- Auto-renewal: Subscriptions automatically renew within 24 hours before the end of the current period unless cancelled. The renewal fee will be charged to your Apple ID account.
- Cancellation: You may manage or cancel your subscription at any time in iOS "Settings → Apple Account → Subscriptions". After cancellation, the current paid period remains active until it expires.
- Price changes: If subscription prices change, we will notify you in advance. You may cancel before the renewal date.
- Refunds: Payments are processed by Apple. Refund requests are subject to Apple's refund policies and must be submitted through Apple's official channels.
- Restore purchases: You may restore your subscription entitlements on the same Apple ID using the "Restore Purchases" button in the App.
9. Disclaimer
- The Services are provided "as is". We strive to ensure stability and accuracy but do not guarantee uninterrupted, timely, or completely secure service.
- AI Companion responses are generated by artificial intelligence models and are for reference only. They do not constitute professional travel, legal, medical, or investment advice.
- We are not liable for losses caused by force majeure, third-party actions, or your own conduct, but we will endeavor to assist you in resolving issues.
10. Changes to This Agreement
We may modify this Agreement from time to time in response to legal or service changes. Material changes will be announced on this page or within the App. Continued use of the Services constitutes acceptance of the updated Agreement.
11. Governing Law
This Agreement is governed by the laws of the People's Republic of China. Any dispute arising out of or relating to this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party may submit the dispute to the competent people's court at our location.
12. Contact Us
Contact email: 13146109325@163.com
If you have any questions, complaints, or reports regarding this Agreement or the Services, please contact us using the information above. We will respond within 24 hours.