Please make sure you have selected the correct community and entered accurate pickup code, station name, and delivery address. If there are few active neighbors, invite them using the "Share Poster" feature.
Q2: Why can't the assignee see my contact details?
To protect your privacy, your phone number / WeChat ID is only revealed to the assigned neighbor after the errand is accepted. It remains hidden before acceptance.
Q3: How is the thank-you fee paid?
The app does not process any online payment. The thank-you fee is optional; leaving it blank means free help. If an amount is entered, it is only a suggested amount settled offline, in person, between the two parties.
Q4: What should I do if a dispute arises?
Tap "Open Dispute" on the order detail page, choose a type, describe the issue, and upload up to 3 evidence photos. We will provide a written decision within 48 hours based on order records, communication, and evidence.
Q5: How do I report inappropriate content or users?
Every order detail page has a "Report" button. You can also block a specific publisher under "Profile" → "Blocked Users".
Q6: How do I delete my account?
Go to "Profile" → "Delete Account" and follow the prompts. After deletion, your personal information will be erased or anonymized; contact details in historical orders will be anonymized to preserve transaction records.
Service Status
The backend runs on Alibaba Cloud with PHP + MySQL. Images are stored on Alibaba Cloud OSS. If you encounter a widespread outage, please check your network connection first and then reach us by email.